Table of contents
- System Maintenance Schedules
- CEBU branch - 455th Founding Anniversary of Cebu Province
- DAVAO branch - Kadayawan Festival and the Indigenous Peoples Day
- Changes to HSBC Philippines Terms and Conditions – July 2024
- Changes to HSBC Gold Visa Cash Back Feature
- HSBC celebrates the 22nd Depositor Protection and Awareness Week
- Changes to HSBC Credit Card Terms and Conditions – June 2024
- Changes to HSBC Rewards and Cashback Features - June 2024
- BSP Advisory: You can still use your folded polymer banknotes
- Updates to international ATM withdrawal fees in the HSBC Easy Guide to Bank Services and Charges
- Changes to HSBC Credit Card Terms and Conditions
- Changes to our Asset Link Terms and Conditions
- Changes to our Personal Loans Terms and Conditions
- Changes to our Home Loan Terms and Conditions
- Changes to the HSBC Mobile Banking app to improve security
- Protect your mobile device from fraud
- Important information on International Payments and Transfers with HSBC Canada
- Important information about international payments and transfers with HSBC France
- Bank requirements for Designated Non-Financial Business and Profession (DNFBP) customers
- Changes to our HSBC Credit Card Terms and Conditions
- New lounge access benefit for HSBC Premier Mastercard holders!
- HSBC Advisory: Changes to our HSBC Bank Charges and Fees
- HSBC Mobile Banking app changes on 11 October 2023
- Advisory: Banking Transactions on 1 September 2023
- Advisory on over-the-counter tax payments to the Bureau of Internal Revenue (BIR)
- Important information on International Payments and Transfers with HSBC Oman
- Important information on International Payments and Transfers with HSBC Greece (26 June 2023)
- HSBC Savings Bank 2022 Annual Report (PDF)
- Updated Interest Rates for USD and PHP Time Deposits
- HSBC Philippines now in Alabang
- Wholesale Banking Advisory: Servicing of Foreign Exchange Conversions
- Changes to your HSBC Credit Card Finance Charge
- Joint Announcement by HSBC Philippines and HSBC Savings Bank
- Transfers to UCPB no longer accepted
- Changes to our HSBC Fees and Charges for Fixed Income Investments
- HSBC Advisory: Updates on cheque design standards and specifications
- Changes to HSBC Fees and Charges
- Bills Payment Update: Easytrip
- Changes to our General Bank Terms and Conditions - 1 April 2022
- Updated Interest Rates for PHP Time Deposits
- Changes to our HSBC General Bank Terms and Conditions
- Changes to your HSBC Credit Card's Minimum Due Amount
- HSBC’s Payment Holiday for Customers affected by Typhoon Odette
- Updates on HSBC Advance
- *NEW* Purchase Protect Insurance for HSBC Premier and Platinum Cards
- Important Change on Foreign Currency Demand Drafts Services
- Changes to our HSBC Credit Card Terms and Conditions and Data Privacy Notice
- HSBC Savings Bank (Philippines), Inc. Annual Report
- Changes to our HSBC Fees and Charges
- Rewards Catalogue update
- Changes to our HSBC General Bank Terms and Conditions - 9 April 2021
- HSBC Ortigas Branch will open in Shangri-La Plaza East Wing on January 25, 2021
- Changes to your HSBC Credit Card Fees and Instalment Feature
- Important changes to EUR and CHF Time Deposit Accounts
- Enrollment to Mastercard Automatic Billing Updater (ABU)
- Payment Holiday Advisory
- Updated Interest Rates for USD Accounts
- Changes to our Customer Service Hotline Numbers
- Changes to Bank Services and Charges
- Important Update on Auto Debit Arrangement for HSBC Credit Cards
- Important Update on Credit Card Terms and Conditions – Effective June 6, 2019
- Important Update on EUR-denominated Fund Transfers
- Bank services and charges update
- Important update on cheque payments
- Important update on the way dates on cheque must be written
Date | Time | Affected Services |
---|---|---|
Sunday, 22 September 2024 |
12:00 AM to 11:00 AM |
• Global Transfers on Online Banking and Mobile Banking |
Date |
Sunday, 22 September 2024 |
---|---|
Time |
12:00 AM to 11:00 AM |
Affected Services |
• Global Transfers on Online Banking and Mobile Banking |
CEBU branch - 455th Founding Anniversary of Cebu Province
In line with Republic Act No. 7698, HSBC Cebu branch will be closed on 6 August 2024 in commemoration of the 455th Founding Anniversary of Cebu Province.
For Cebu branch customers, please be informed that:
- These banking services will be available during this holiday: Online Banking and Mobile Banking, Phone Banking Services, Automated Teller Machines (ATMs), Easy Pay Machines
- Cash and cheque payments received after 12:00pm (noon) on Monday, 5 August 2024 will be processed on Wednesday, 7 August 2024.
Metro Manila and Davao branches will remain open.
Visit hsbc.com.ph for more ways to bank with us.
For persons in the Philippines.
DAVAO branch - Kadayawan Festival and the Indigenous Peoples Day
In line with Presidential Proclamation No. 621 and Dabaw City Bankers Associations, Inc. (DCBAI) Board Resolution No. 2024-003, HSBC Davao branch will be closed on 16 August 2024 in celebration of Kadayawan Festival and the Indigenous Peoples Day.
For Davao branch customers, please be informed that:
- These banking services will be available during this holiday: Online Banking and Mobile Banking, Phone Banking Services, Automated Teller Machines (ATMs), Easy Pay Machines
- Cash and cheque payments received after 12:00pm (noon) on Thursday 15 August 2024 will be processed on Monday, 19 August 2024.
Metro Manila and Cebu branches will remain open.
Visit hsbc.com.ph for more ways to bank with us.
For persons in the Philippines.
Changes to HSBC Philippines Terms and Conditions – July 2024
We’re letting you know of the following updates we’ve made to the HSBC Philippines Terms and Conditions effective October 1, 2024 (published on July 30, 2024):
- Under section “Account Withdrawals: Time Deposits” - We’ve clarified that unless you instruct us otherwise, we’ll have the right to either (1) terminate the time deposit and issue a Cashier’s Order / Manager’s Cheque or credit your current/savings account for the funds; or (2) roll over the amount plus interest for the same maturity period.
- Under section “Closure of accounts” - We’ve added the section: Cooling Off Period. You’re entitled to a cooling off period where you have the option to cancel the account 2 banking days after account opening. The bank, however, reserves the right to collect processing and administrative fees including applicable taxes, break-funding costs, and any unpaid purchases and/or balances, if any.
- Under various sections - We’ve clarified that we’ll notify you 60 days in advance of any change. We’ve also removed terms that are no longer applicable.
Changes to HSBC Gold Visa Cash Back Feature
Last 31 May, we shared with you updates on your Gold Visa Cash Back feature that would be effective starting August 1, 2024.
To refresh, the following merchant categories will not earn cash back: Drugstores or Pharmacies, Gas Stations, Education, Government Services, Insurance or Underwriting, Charity, Legal and Utilities. However, all other merchant categories which are not part of the exclusion list will still earn you cash back1.
We’d also like to let you know that the base cash back rate of your Gold Visa Cash Back Credit Card for all eligible transactions will be 0.2% starting September 1, 2024.
The good news is that you will continue to enjoy these cash back benefits when using your HSBC Gold Visa Cash Back Credit Card:
- 5% cash back on your dining transactions
- 1% on Back-To-School and Overseas Transactions during selected months; plus
- 3% fuel rebates when you gas up at participating Caltex stations2
For more details, please visit Cash Back T&Cs for the complete terms and conditions.
HSBC celebrates the 22nd Depositor Protection and Awareness Week
HSBC joins the Philippine Deposit Insurance Corporation (PDIC) in celebrating the nationwide 22nd Depositor Protection and Awareness Week from 16 to 22 June 2024.
To learn more, read the PDIC materials on their website at www.pdic.gov.ph/dpaw and PDIC's Facebook page at www.facebook.com/OfficialPDIC.
Changes to HSBC Credit Card Terms and Conditions – June 2024
We’re letting you know of the following updates we’ve made to the HSBC Credit Card Terms and Conditions (published on May 13, 2024):
- Under section “What to do if your credit card is lost, stolen or misused” - We’ve added the line: We will and can be liable, however, for our actions, which constitute gross negligence or for our willful, wanton, or reckless disregard of our obligations to you
- Under section “Suspension, cancellation or closure of your credit card or account” - We’ve added the section: Cooling Off Period. You and your supplementary cardholders are entitled to a cooling off period where you have the option to cancel the card 2 banking days after it is issued to you. The bank, however, reserves the right to collect processing and administrative fees including applicable taxes and any unpaid purchases and/or balances, if any
The following update will be effective starting August 5, 2024:
- Under section “If you don’t pay any amount within the period that we’ve given you to pay it, or if you don’t make the full amount of the minimum payment" - We’ve clarified that we may deduct the total amount you owe from any HSBC deposit accounts you hold. We also explained how we would handle joint accounts.
Changes to HSBC Rewards and Cashback Features - June 2024
We’re letting you know of some updates to our Rewards and Cashback features starting August 1, 2024.
- The following merchant categories will not earn Bonus Points for HSBC Red Mastercard and HSBC Premier Mastercard credit cards, and cash rebates for HSBC Gold Visa credit cards: drugstores or pharmacies, gas stations1, education, government services, insurance or underwriting, charity, legal and utilities. However, all other merchant categories that are not part of the exclusion list will still earn you rewards.2 Visit Rewards T&Cs and Cashback T&Cs for the full T&Cs.
- Installment transactions made at all merchant establishments will no longer earn Bonus Points for HSBC Red Mastercard and HSBC Premier Mastercard credit cards
You will continue to enjoy these benefits with your HSBC credit card:
- HSBC Premier Mastercard customers can earn 1 airmile for as little as PHP25 spend. You enjoy 4× Bonus Points on overseas transactions, 3× Bonus Points on local shopping and dining transactions3 and 1 Bonus Point for every PHP20 spend on eligible transactions as listed in the Rewards T&Cs. You also enjoy free travel insurance when you pay for your travel fares using your HSBC Premier Mastercard4.
- HSBC Red Mastercard customers can earn up to 4× Bonus Points on online, dining, shopping and overseas spend3 and 1 Bonus Point for every PHP20 spend on eligible transactions as listed in the Rewards T&Cs.
- HSBC Gold Visa customers can earn 5% cashback on dining transactions and 0.5% on other transactions, as listed in the Cashback T&Cs.
- All HSBC credit card customers also continue to earn 3% fuel rebates when you gas up at participating Caltex stations1.
1 All HSBC credit card customers will continue to earn 3% fuel rebates on fuel purchases made at participating Caltex stations. Rebate is given to purchases made at participating Caltex stations of up to a maximum spend of PHP20,000 per calendar month. Caltex Rebate terms and conditions apply.
2 Terms and conditions apply. To view the excluded merchant categories, go to Rewards T&Cs.
3 Accelerated Rewards terms and conditions apply.
4 Travel Insurance terms and conditions apply. Travel Insurance offers coverage to the cardholder or his/her eligible spouse and children for any trip booked using their eligible card. This coverage includes injuries, death or travel inconveniences that happen between point of departure and destination, while riding as a passenger, among other conditions.
BSP Advisory: You can still use your folded polymer banknotes
There’s a misconception that folded polymer banknotes lose their value when folded.
HSBC together with the Bangko Sentral ng Pilipinas (BSP) reminds you that your folded PHP 1,000 polymer banknotes are still acceptable and can be used for your payments and transactions.
Read these BSP materials below to know more:
Why are 1000-Piso Polymer Banknotes Smarter, Cleaner, and Stronger
Updates to international ATM withdrawal fees in the HSBC Easy Guide to Bank Services and Charges
International cash withdrawal |
HSBC Premier |
HSBC Advance, Personal Banking, and Mass |
---|---|---|
HSBC ATM* |
Free of charge |
PHP100 per withdrawal |
PLUS ATM |
PHP150 per withdrawal |
PHP150 per withdrawal |
International cash withdrawal |
HSBC ATM* |
---|---|
HSBC Premier |
Free of charge |
HSBC Advance, Personal Banking, and Mass |
PHP100 per withdrawal |
International cash withdrawal |
PLUS ATM |
HSBC Premier |
PHP150 per withdrawal |
HSBC Advance, Personal Banking, and Mass |
PHP150 per withdrawal |
* Please note that you'll be charged PHP150 per transaction at HSBC Argentina, Armenia, Malta, Mexico, Türkiye, Uruguay, or USA ATMs.
More information can be found in the Easy Guide to Bank Services and Charges (PDF). If you have any questions, please contact your local branch.
Changes to HSBC Credit Card Terms and Conditions
We’re letting you know of the following updates we’ve made to the HSBC Credit Card Terms and Conditions:
- We’ve indicated that we’ll notify you 60 days before any changes to our Terms and Conditions, and 90 days before fees or charges, will take effect
- We added a clause indicating that we will secure your consent in case we transfer or assign our agreement to another party, that may be detrimental to you
Find out more details.
Changes to our Asset Link Terms and Conditions
We’re letting you know of an update we’ve made to the HSBC AssetLink Terms and Conditions starting 17 April 2024.
We revised the section of Assignment to let you know that we’ll inform you if we assign or transfer any or all of our rights and obligations to someone else. We will also secure your consent in case we assign or transfer the loan agreement to another party that may be detrimental to you. Find out more details
Changes to our Personal Loans Terms and Conditions
We’re letting you know that we’ve updated the HSBC Personal Loans Terms and Conditions in April and May 2024.
- We revised the section on “Assignment” to let you know that we’ll inform you if we assign or transfer any or all of our rights and obligations to someone else. We will also secure your consent in case we assign or transfer the loan agreement to another party that may be detrimental to you.
- We added a clause for Data Privacy and Retention to let you know how we manage and use your personal information.
Find out more details.
Changes to our Home Loan Terms and Conditions
We want to let you know of updates we made to the HSBC Home Loan Terms and Conditions starting 17 April 2024.
2.7 Miscellaneous provisions
Assignments by us or by You
We can transfer any of our rights and obligations to another party. We’ll always tell you at least 60 days prior to effectivity. We will also secure your consent in case we transfer or assign the loan agreement to another party that may be detrimental to you.
3.9 Fees, expenses and commissions
Changes to fees
We may set or change how we calculate any fee. We’ll tell you before we do this at least 90 days prior to effectivity.
3.10 Insurance
You’ll also secure and maintain insurance coverage:
- Of all buildings, improvements and other properties on the property against fire, earthquake, typhoon and other risks (may include but are not limited to floods, landslides, and vandalism) deemed acceptable by us for an amount we consider acceptable;
- Listing us as the beneficiary or loss payee to the extent of our insurable interest; and
- Endorsing and delivering the policies to us.
We’ll determine if the insurance is acceptable. If the property is deemed underinsured, you’ll promptly acquire additional insurance coverage to cover the shortfall. If you fail to do this, HSBC reserves the right to enroll the borrower in supplemental insurance coverage to address the underinsured amount. If we do this, we’ll:
- Tell you about the enrollment and associated costs; and
- Take money from your account to pay the premium and any other expenses
3.18 Amendments
The Features and terms of our loans may change over time. We may offer new types of loans or withdraw types of loans. We can amend, revise or modify these terms and conditions at any time. We may also amend, revise or modify any of our other terms and conditions. We’ll tell you about any changes we make at least 60 days prior to effectivity.
4.1 Tariff Schedule
We may change the rates, fees and charges from time to time. We always tell you at least 90 days prior to effectivity.
Find out more details.
Changes to the HSBC Mobile Banking App to improve security
From 25 April 2024, the HSBC Mobile Banking App on iOS devices will now include a security feature that disables screen recording, casting, and mirroring of the app when you're logged on. We've made this change to help protect your personal information. Learn more here.
Protect your mobile device from fraud
For your security and safety, manage your mobile devices to help protect your account.
- Make sure you have the latest software version or Operating System version.
- Starting in April 2024, you'll need to have iOS 14 or Android 8 to use the HSBC Mobile Banking App. If you're using a lower operating system version, you'll need to upgrade your device's operating system before you can use the app.
- Use an anti-virus program and keep it updated.
- Use strong and complex passwords in your devices and mobile applications. Change them regularly.
- Use biometric and 2-factor authentication, if applicable.
- Do not use public Wi-Fi if you have to access your bank accounts or make credit card payments.
- Validate the source before you download anything.
- Do not save your card information on shared devices.
Important information on International Payments and Transfers with HSBC Canada
The Global Transfer services for HSBC Canada accounts will no longer be supported starting March 17, 2024. This is in line with HSBC Canada’s sale to the Royal Bank of Canada.
If you need help, you may contact your Relationship Manager (for Premier clients), chat with us in our website hsbc.com.ph, or call us at 7976-8080 (for Premier clients) or 7976-8000 (for Personal Banking clients).
Thank you for choosing HSBC.
Important information about international payments and transfers with HSBC France
From 22 December 2023, you will not be able to use Global View and Global Transfer services to accounts that are with HSBC France.
This is because HSBC Continental Europe has agreed to sell its retail banking business in France to My Money Group and its subsidiary, Banque des Caraïbes SA.
If you have any questions, you can talk to us via our website or call us on 7976-8000. If you are a Premier customer, you can contact your Relationship Manager or call us on 7976-8080.
Bank requirements for Designated Non-Financial Business and Profession (DNFBP) customers
In line with Memorandum No. M-2023-019 of the Bangko Sentral ng Pilipinas (BSP), all Designated Non-Financial Business and Profession (DNFBP) customers need to present the following documents to covered persons:
- Provisional Certificate of Registration
- Certificate of Registration with the Anti-Money Laundering Council
Please note that covered persons include banks. This is part of the customer due diligence measures required by the Anti-Money Laundering Act.
To find out if you're a DNFBP, please check the following guidelines. To see the DNFBP registration guidelines, please refer to this document.
Changes to our HSBC Credit Card Terms and Conditions
We’re letting you know of an update we’ve made to the HSBC Credit Card Terms and Conditions starting 10 February 2024.
Delivery of your card
We'll deliver your credit card to the preferred address indicated in our records. If delivery is not successful, we may deliver your credit card to the other addresses in our records.
New lounge access benefit for HSBC Premier Mastercard holders!
Get ready for VIP lounge access to more than 1,300 airport lounges worldwide!
Starting 29 December 2023, enjoy lounge access with your HSBC Premier Mastercard’s NEW Travel Pass for only USD32 per person.
T&Cs apply. Find out more details
Important information on international payments and transfers with HSBC New Zealand
The Global View and Global Transfer services for HSBC New Zealand accounts will no longer be supported starting November 30, 2023.
This is in line with the wind down of HSBC’s Wealth and Personal Banking business within New Zealand.
If you need help, you may contact your Relationship Manager (for Premier clients), chat with us on our website hsbc.com.ph, or call us at 7976 8080 (for Premier clients) or 7976 8000 (for Personal Banking clients).
Thank you for choosing HSBC.
HSBC Advisory: Changes to our HSBC Bank Charges and Fees
Starting October 2, 2023, through our International Banking Centre, International account opening for Personal Banking (previously Advance) is now free of charge.
The updated Easy Guide to Bank Services and Charges can be accessed here.
If you have any questions, please call your branch of account.
HSBC Mobile Banking app changes on 11 October 2023
We’ve made a few changes to the HSBC Mobile Banking app. We refreshed the Log on screen with a new wallpaper; and have changed the HSBC logo across the app with the updated version.
These changes do not affect the functionality of the app and the way you do your transactions.
Advisory: Banking Transactions on 1 September 2023
Please be advised that the following local payment transactions will continue to be accepted today, 1 September 2023, but will be processed on Monday, 4 September 2023, following the BSP’s suspension of settlement and clearing operations today:
- Cheque clearing: Cheques deposited Thursday, 31 August 2023 will be cleared on Monday, 4 September 2023
- PHP (PESONet) and USD Local Transfers: Transactions made from Thursday, 31 August 2023, 1:00pm onward will be credited to the beneficiary on Monday, 4 Sep 2023
- PHP and USD Local Real-Time Gross Settlement (RTGS): Transactions made from Thursday, 31 August 2023, 3:00pm onward will be credited to the beneficiary on Monday, 4 September 2023
All other transactions will continue to be processed per usual.
Advisory on over-the-counter tax payments to the Bureau of Internal Revenue (BIR)
Please be informed that starting 15 August 2023, HSBC branches will no longer accept Bureau of Internal Revenue (BIR) Over-the-counter Tax Payments until further notice.
For questions or concerns, please chat with us by clicking the Chat button.
Important information on International Payments and Transfers with HSBC Oman
The Global View and Global Transfer services for Oman accounts will no longer be supported starting August 15, 2023.
This is in line with HSBC Oman’s agreement to transfer its banking operations, including its branch network, deposits, investments, and lending products, to Sohar International Bank.
If you need help, you may contact your Relationship Manager (for Premier clients), chat with us on our website hsbc.com.ph, or call us at 7976-8080 (for Premier clients) or 7976-8000 (for Personal Banking clients).
Thank you for choosing HSBC.
Important information on International Payments and Transfers with HSBC Greece (26 June 2023)
The Global View and Global Transfer services for Greece accounts will no longer be supported starting July 26, 2023.
This is in line with HSBC Continental Europe’s agreement to transfer its branch operations in Greece (HSBC Greece), including its branch network, deposits, investments, and lending products, to Pancreta Bank S.A. (Pancreta).
If you need help, you may contact your Relationship Manager (for Premier clients), chat with us in our website hsbc.com.ph, or call us at 7976-8080 (for Premier clients) or 7976-8000 (for Personal Banking clients).
Thank you for choosing HSBC.
Updated Interest Rates for USD and PHP Time Deposits
We want to let you know you about important updates to your USD and PHP account(s) with us.
Starting 24 April 2023, interest rates on USD and PHP time deposit accounts will be updated as follows. You may also log on to HSBC online banking or mobile banking to view the latest interest rates.
Tenor | PHP100,000 upto PHP999,999 | PHP1,000,000 upto PHP4,999,999 | PHP5,000,000 and above |
---|---|---|---|
1 month | 0.125% | 0.25% | 0.25% |
2 months | 0.125% | 0.255 | 0.25% |
3 months | 0.125% | 0.25% | 0.25% |
4 months | 0.125% | 0.25% | 0.25% |
6 months | 0.125% | 0.375% | 0.50% |
12 months | 0.125% | 0.375% | 0.50% |
Tenor | 1 month |
---|---|
PHP100,000 upto PHP999,999 | 0.125% |
PHP1,000,000 upto PHP4,999,999 | 0.25% |
PHP5,000,000 and above |
0.25% |
Tenor | 2 months |
PHP100,000 upto PHP999,999 | 0.125% |
PHP1,000,000 upto PHP4,999,999 | 0.255 |
PHP5,000,000 and above |
0.25% |
Tenor | 3 months |
PHP100,000 upto PHP999,999 | 0.125% |
PHP1,000,000 upto PHP4,999,999 | 0.25% |
PHP5,000,000 and above |
0.25% |
Tenor | 4 months |
PHP100,000 upto PHP999,999 | 0.125% |
PHP1,000,000 upto PHP4,999,999 | 0.25% |
PHP5,000,000 and above |
0.25% |
Tenor | 6 months |
PHP100,000 upto PHP999,999 | 0.125% |
PHP1,000,000 upto PHP4,999,999 | 0.375% |
PHP5,000,000 and above |
0.50% |
Tenor | 12 months |
PHP100,000 upto PHP999,999 | 0.125% |
PHP1,000,000 upto PHP4,999,999 | 0.375% |
PHP5,000,000 and above |
0.50% |
Tenor | USD2,500 upto USD24,999 | USD25,000 upto USD99,999 | USD100,000 and above |
---|---|---|---|
1 month | 0.05% | 0.05% | 0.10% |
2 months | 0.05% | 0.10% | 0.10% |
3 months | 0.05% | 0.10% | 0.10% |
4 months | 0.05% | 0.10% | 0.10% |
6 months | 0.10% | 0.10% | 0.10% |
12 months | 0.10% | 0.10% | 0.10% |
Tenor | 1 month |
---|---|
USD2,500 upto USD24,999 | 0.05% |
USD25,000 upto USD99,999 | 0.05% |
USD100,000 and above | 0.10% |
Tenor | 2 months |
USD2,500 upto USD24,999 | 0.05% |
USD25,000 upto USD99,999 | 0.10% |
USD100,000 and above | 0.10% |
Tenor | 3 months |
USD2,500 upto USD24,999 | 0.05% |
USD25,000 upto USD99,999 | 0.10% |
USD100,000 and above | 0.10% |
Tenor | 4 months |
USD2,500 upto USD24,999 | 0.05% |
USD25,000 upto USD99,999 | 0.10% |
USD100,000 and above | 0.10% |
Tenor | 6 months |
USD2,500 upto USD24,999 | 0.10% |
USD25,000 upto USD99,999 | 0.10% |
USD100,000 and above | 0.10% |
Tenor | 12 months |
USD2,500 upto USD24,999 | 0.10% |
USD25,000 upto USD99,999 | 0.10% |
USD100,000 and above | 0.10% |
If you have questions, please call your Relationship Manager or your branch of account.
HSBC Philippines now in Alabang
Published 03 Mar 2023. We wish to inform you that HSBC Savings Bank’s Alabang branch located at Unit 1, The Commercial Complex, Madrigal Avenue, Ayala Alabang, Muntinlupa City will become an HSBC Philippines branch starting 17 April 2023.
This means that you can access your new HSBC Philippines account/s and transact in HSBC Philippines Ayala Alabang branch effective that date and in any of the other HSBC Philippines branches located in BGC, Makati, Ortigas Center, Cebu and Davao.
HSBC Savings Bank clients who choose not to move to HSBC Philippines may continue to transact at HSBC Savings Bank’s Greenhills and Rockwell branches until the Savings Bank’s closure on 31 May 2023.
Should you choose to discontinue your HSBC banking relationship, please visit www.hsbc.com.ph/opt-out or contact your branch of account so we can exclude you from the migration. Please don't forget to indicate your Unique Reference Number that will be sent to you (format: PHAL######). We’ll process your request and prepare the release of your funds / termination of your loan as soon as you complete the required steps. We’d love, however, for you to stay with HSBC so you can enjoy the world of opportunities from HSBC Philippines and HSBC Wealth1.
Any questions?
Please visit www.hsbc.com.ph for more information. You may also contact your Relationship Manager (for Premier clients) or branch of account. You can also reach us via our hotline at (02) 8858-0000 when calling from Metro Manila, or via our PLDT domestic toll-free number 1-800-1-888-8555. When calling from overseas, please call us at +63 (2) 7976-8000, or talk to us through the Chat feature of our website hsbc.com.ph.
We look forward to serving you in HSBC Philippines soon.
1 HSBC Wealth refers to HSBC Insurance and Investment Brokerage (Philippines), Inc, available to Premier customers.
Wholesale Banking Advisory: Servicing of Foreign Exchange Conversions
Following a commercial review of our branch services, please be advised that foreign exchange (FX) and purchase of foreign currency notes for Corporate clients will no longer be available via our HSBC Branch Network effective Monday, 24 July 2023.
Please read more here.
Changes to your HSBC Credit Card Finance Charge
In line with BSP Circular No. 1165, banks and credit card issuers shall impose interest or finance charges for credit card transactions not to exceed an annual interest rate of 36% or a monthly interest rate of 3% . Because of this, effective February 10, 2023, your HSBC Credit Card monthly interest rate will also be adjusted from 2.0% to 3.0%. This new interest rate will apply to all unpaid balances and cash advance transactions posted on your account.
This change will not just help provide consistency to the quality of service you enjoy from HSBC, but will make sure we continue to open up a world of opportunity for you.
The Cash Advance fee will remain to be PHP200 per transaction; while the existing monthly add-on rate for these products will remain capped at 1%: HSBC Credit Card Balance Transfer Plans, HSBC Cash Installment Plans and HSBC Card Balance Conversion Plans.
If you have any question about this change, we prepared Frequently Asked Questions here.
Joint Announcement by HSBC Philippines and HSBC Savings Bank
Following regulatory approval of our application to simplify our retail banking business in the Philippines, we hereby announce the upcoming transfer of all banking relationships of HSBC Savings Bank’s customers to HSBC Philippines and the eventual closure of the Savings Bank in May 2023. Read more here.
Transfers to UCPB no longer accepted
Please be informed that we can no longer process PHP and USD payments to United Coconut Planters Bank (UCPB) effective immediately. This is in line with the advisory from the Philippine Clearing House Corporation (PCHC), in connection with the merger of UCPB with Landbank. Please coordinate with your payee/s for alternative payment arrangements.
It’s back! Travel Insurance for HSBC Premier and Platinum Cards
We listen to your needs, so we’re bringing back this feature as you begin to get back to your travel plans again. Starting 04 April 2023, you’ll enjoy FREE Travel Insurance from your HSBC Premier Debit, Premier Mastercard and Platinum Visa Credit Cards. This replaces the Purchase Protect Insurance coverage of your card.
Travel Insurance offers Insurance coverage for injuries, death or travel inconveniences that happen between point of departure to destination, while riding as a passenger, among other conditions taken by the cardholder or his/her eligible spouse and children for any trip booked using your eligible card. T&Cs apply.
More details to come soon!
Changes to our HSBC Fees and Charges for Fixed Income Investments
Fixed Income Product | Updated broker’s fee |
---|---|
Philippine Treasury Bills | 0.25% |
Fixed Income Product | Philippine Treasury Bills |
---|---|
Updated broker’s fee | 0.25% |
View the updated Easy Guide to HSBC’s Fees and Charges for Fixed Income Investments here.
Please feel free to reach out to your Relationship Manager or branch of account if you have any questions.
HSBC Advisory: Updates on cheque design standards and specifications
We want to let you know about updates on cheque design and specifications, in line with the Philippine Clearing House Corporation (PCHC) Issuance CICS OM No. 21-036.
Starting 31 October 2022
All new HSBC Philippines cheques will follow the standard cheque format with the following changes:
- Cheque Date: The format is standardized to the Month-Day-Year numerical format (MM-DD-YYYY), with designated boxes to write each of the numbers for MM-DD-YYYY, and a date format guide below each box
- Amount in Figures: The Peso (₱) Sign is moved out, and is now placed before the box
- Signature Line/Space: Now with a designated box for the signature line/space
Starting 1 May 2024
Only the following cheques will be accepted for clearing:
- Cheques following the new format (bearing the above mentioned changes)
- Post-Dated Cheques (PDCs) stamped ‘Warehoused’ by banks prior to 1 May 2024
If you have outstanding cheques with the old design, kindly have these presented and cleared before 1 May 2024 to avoid these from being returned.
FAQs
What will happen to my old cheques after 1 May 2024?
These will no longer be accepted for deposit / encashment, and will be returned. A new cheque will need to be issued following the new format.
What if I input the wrong date format after 1 May 2024? (e.g., spelling out the date as December 1, 2024 instead 12-01-2024 per the standard MM-DD-YYYY in the new design)
Your cheque will not be accepted for deposit / encashment, and will be returned.
I already issued Post-Dated Cheques (PDCs) to a payee (e.g., property developer), will I need to have these replaced?
As long as the PDCs have been duly stamped ‘Warehoused’ by your payee’s bank prior to 1 May 2024, these will continue to be accepted and will not need to be replaced.
How can I request for a new chequebook?
You may request for a PHP checkbook by contacting your nearest branch or HSBC hotline. View applicable fees here.
Is there any change to the clearing period or cut-off time?
No, standard cheque clearing period and cut-off times will continue to apply. Learn more here.
For any further questions or concerns, please send us a secure message via online banking, contact your branch of account, or call us at (02) 8858-0000 from Metro Manila or +1-800-1-888-8555 PLDT domestic toll-free.
Changes to HSBC Fees and Charges
Service | Updated fee |
---|---|
Inward Local Payment Via Real Time Gross Settlement | Free of charge |
Service | Inward Local Payment Via Real Time Gross Settlement |
---|---|
Updated fee | Free of charge |
View the updated Easy Guide to Bank Services and Charges here (effective September 26, 2022):
Please feel free to reach out to your Relationship Manager or branch of account if you have any questions.
Bills Payment Update: Easytrip
We want to let you know that effective immediately, we can no longer process bills payment requests to Easytrip. This is in line with Bancnet's advisory that Easytrip is no longer part of the Bills Payment services of Bancnet.
Because of this change, any bills payment requests to Easytrip made from 1 Sep 2022 onward will be returned to you, while we work on removing this biller accordingly. We’ll remove Easytrip from the list of billers in HSBC ATMs, HSBC Online Banking and the HSBC Mobile Banking app, including any saved payees.
For payments to Easytrip, please coordinate with them directly for alternative payment options.
If you have any questions
You can reach us through these channels:
- Secure message via online banking,
- Through your branch of account, or
- By calling us at (02) 8858-0000 from Metro Manila or +1-800-1-888-8555 PLDT domestic toll-free.
Changes to our General Bank Terms and Conditions - 1 April 2022
We want to let you know of updates we made to our HSBC General Bank Terms and Conditions which will take effect on April 1, 2022.
- Renaming of Advance to Personal Banking
We removed sections or statements that mention Advance and replaced these with Personal Banking since Advance has been re-named to Personal Banking.
As we've previously communicated, we're progressively phasing out the HSBC Advance branding with the renaming of HSBC Advance to HSBC Personal Banking. While you may see some HSBC Advance branding, any mention of HSBC Advance will mean HSBC Personal Banking.
View the updated Bank Terms and Conditions (effective April 1, 2022):
Please feel free to reach out to your Relationship Manager or branch of account if you have any questions.
Updated Interest Rates for PHP Time Deposits
We want to let you know about important updates to your PHP account(s) with us.
Starting 5 September, 2022, interest rates on PHP time deposit accounts will be updated as follows. You may also log on to HSBC Online Banking or Mobile Banking to view the latest interest rates.
Tenor | Interest Rate p.a. |
---|---|
1 month |
0.125% |
2 months | 0.125% |
3 months | 0.125% |
4 months | 0.125% |
6 months | 0.125% |
12 months | 0.125% |
Tenor |
1 month |
---|---|
Interest Rate p.a. |
0.125% |
Tenor | 2 months |
Interest Rate p.a. | 0.125% |
Tenor | 3 months |
Interest Rate p.a. | 0.125% |
Tenor | 4 months |
Interest Rate p.a. | 0.125% |
Tenor | 6 months |
Interest Rate p.a. | 0.125% |
Tenor | 12 months |
Interest Rate p.a. | 0.125% |
Tenor | PHP100,000 up to PHP999,999 | PHP1,000,000 up to PHP4,999,999 | PHP5,000,000 and above |
---|---|---|---|
1 month |
0.125% | 0.25% | 0.25% |
2 months | 0.125% | 0.25% | 0.25% |
3 months | 0.125% | 0.25% | 0.25% |
4 months | 0.125% | 0.25% | 0.25% |
6 months | 0.125% | 0.25% | 0.25% |
12 months | 0.125% | 0.25% | 0.25% |
Tenor |
1 month |
---|---|
PHP100,000 up to PHP999,999 | 0.125% |
PHP1,000,000 up to PHP4,999,999 | 0.25% |
PHP5,000,000 and above | 0.25% |
Tenor | 2 months |
PHP100,000 up to PHP999,999 | 0.125% |
PHP1,000,000 up to PHP4,999,999 | 0.25% |
PHP5,000,000 and above | 0.25% |
Tenor | 3 months |
PHP100,000 up to PHP999,999 | 0.125% |
PHP1,000,000 up to PHP4,999,999 | 0.25% |
PHP5,000,000 and above | 0.25% |
Tenor | 4 months |
PHP100,000 up to PHP999,999 | 0.125% |
PHP1,000,000 up to PHP4,999,999 | 0.25% |
PHP5,000,000 and above | 0.25% |
Tenor | 6 months |
PHP100,000 up to PHP999,999 | 0.125% |
PHP1,000,000 up to PHP4,999,999 | 0.25% |
PHP5,000,000 and above | 0.25% |
Tenor | 12 months |
PHP100,000 up to PHP999,999 | 0.125% |
PHP1,000,000 up to PHP4,999,999 | 0.25% |
PHP5,000,000 and above | 0.25% |
If you have questions, please call your Relationship Manager or your branch of account.
Changes to our HSBC General Bank Terms and Conditions
We want to let you know of updates we made to our HSBC General Bank Terms and Conditions, which take effect starting December 1, 2021:
Account Opening
For non-residents, we updated the allowable deposits into Philippine Peso accounts, to comply with updated foreign exchange regulations.
Interest on Accounts
We clarified that withholding tax is applied on interest earned on deposit accounts, as applicable.
Account Closure
When your account is closed, you’ll be able to receive the proceeds based on your preference: via Global Transfer, Telegraphic Transfer, Local Payment, or Cashier’s Order. But if we’re unable to contact you after reasonable attempts, we’ll need to issue a cashier’s order in Philippine Pesos regardless of your account currency.
View the updated Terms & Conditions here (effective December 1, 2021):
Please feel free to reach out to your Relationship Manager or branch of account if you have any questions.
Changes to your HSBC Credit Card's Minimum Due Amount
From |
To |
---|---|
The minimum due amount is computed as:
+ 100% of the fixed monthly amortization of installment transactions and installment related fees and charges + Past Due installment amortization amount PLUS the corresponding full amount of finance charge incurred, if any + Any other Past Due or Overlimit amount, whichever is higher |
The minimum due amount will be the higher of:
1)PHP500 OR 2)The sum of the following: a.1% of the full current amount you owe (which includes retail purchase, cash advance, cash advance fees, and other fees/charges excluding annual fee, finance and late charge, overlimit fee), PLUS b.One-twelfth (1/12) of your annual fee, if applicable, PLUS c.100% of the monthly installment amount (principal and interest), overlimit fee, finance charge and late charge
|
If you pay less than the amount that you owe us for that month, we’ll apply your payment first to any unpaid amounts that remain unpaid from previous months and then apply what is left in this order:
|
If you pay at least the minimum due amount on time, we'll apply your payment in this logic and order:
|
From |
The minimum due amount is computed as:
+ 100% of the fixed monthly amortization of installment transactions and installment related fees and charges + Past Due installment amortization amount PLUS the corresponding full amount of finance charge incurred, if any + Any other Past Due or Overlimit amount, whichever is higher |
---|---|
To |
The minimum due amount will be the higher of:
1)PHP500 OR 2)The sum of the following: a.1% of the full current amount you owe (which includes retail purchase, cash advance, cash advance fees, and other fees/charges excluding annual fee, finance and late charge, overlimit fee), PLUS b.One-twelfth (1/12) of your annual fee, if applicable, PLUS c.100% of the monthly installment amount (principal and interest), overlimit fee, finance charge and late charge
|
From |
If you pay less than the amount that you owe us for that month, we’ll apply your payment first to any unpaid amounts that remain unpaid from previous months and then apply what is left in this order:
|
To |
If you pay at least the minimum due amount on time, we'll apply your payment in this logic and order:
|
If you have questions, please call us at (02)8858-0000 or visit us at www.hsbc.com.ph.
HSBC’s Payment Holiday for Customers affected by Typhoon Odette
1. What is the Payment Holiday offer?
2. Who are qualified to avail of the Payment Holiday offer?
HSBC customers who are affected by Typhoon Odette, are current or delinquent for less than 60 days, and live at the following areas may avail of the Payment Holiday offer: Bohol, Cebu, Negros Occidental, Palawan, Southern Leyte, Surigao Del Norte. We’ll send an SMS and / or an electronic direct mailer (eDM) to the qualified customers.
3. How do I avail of this offer?
For Credit Cards and Personal Loans (excluding Employee Privilege Program / EPP).
If you’re qualified to avail of this offer based on FAQ no. 2, you may choose not to pay for your due amount with due dates that fall within December 16, 2021 until January 15, 2022. We’ll consider non-payment of your due amounts on your due date as having availed of the offer. We’ll apply the necessary adjustments in your account for this availment.
For Home Loans and Asset Link Loans
While your auto-debit payment arrangement will still push through on your due date that fall within December 16, 2021 until January 15, 2022, you may still avail of the payment holiday offer by calling your relationship manager or branch of account. We’ll reverse the auto-debited payment and waive the late fee during this period.
Please note that we’ll consider your account as having availed of the offer if your nominated account has insufficient funds on your scheduled auto-debit arrangement date during the payment holiday period. We’ll make the necessary adjustments in your account for this availment.
4. Will I be charged with late fee and interest if I avail of the offer?
We’ll waive your late fees during the 30-day grace period during the qualified due dates under the offer. On interest, please refer to below:
Credit card:
We’ll reverse your finance charge if you paid your outstanding balance in full on due dates from November 16 to December 15, 2021 (called “transactor”). The finance charge incurred during the payment holiday period will be reversed in full in your Feb/Mar22 statement of account (SOA), as applicable.
If you paid less than the total due amount on your due dates from November 16 to December 15, 2021 (called “revolver”), the finance charge that you’ll earn during the payment holiday period will not be reversed and will form part of your finance charges that you’ll see in your next SOA.
All Loans:
The accrued interest earned during the Payment Holiday will not be reversed. This has to be paid in your next due date after the Payment Holiday period.
5. What adjustments will I see in my Credit Card SOA if I avail of the offer?
If we don’t receive payment on your due date during the Payment Holiday period, please expect the following adjustments in your next SOA (in Jan/Feb22):
For current accounts:
- A credit entry equivalent to your minimum due amount from your previous statement
- A debit entry equivalent to your minimum due amount from your previous statement
- No Late Fee
For qualified delinquent accounts:
- A credit entry equivalent to your earliest unpaid minimum due amount
- A debit entry equivalent to your earliest unpaid minimum due amount
- No Late Fee
The adjustments were done to automatically waive the late fee but retain your outstanding balance. For transactors, the finance charge or interest from the payment holiday, will still be reflected in your SOA. This will be reversed in full in your succeeding statement (e.g. Feb/Mar22) and is already net of the finance charge in your account.
6. When should I pay for the due amount that I didn’t pay because I availed of Payment Holiday?
Credit card:
Please refer to your next statement of account (SOA) after the Payment Holiday period to know your full due amount. You may pay at least the minimum due amount or the total due amount on or before the due date stated in your SOA.
All Loans:
After the Payment Holiday period, you’ll have to pay for 2 monthly due amounts in your next due date including accrued interest. For Home Loan and Asset Link Loan, your auto-debited payment will compose of 2 monthly due amounts plus the accrued interest from the Payment Holiday.
For delinquent loans, you’ll have to pay for the ff. on the next due date: monthly due amount from the Payment Holiday period, monthly due for the current period, and other missed monthly due amounts including accrued interest.
7. I have installment transactions in my Credit Card account, will I be billed with 2 monthly installment amounts on my next due date if I avail of Payment Holiday?
Yes, your total due amount on your next SOA after the Payment Holiday will include 2 monthly installment amounts. However, you may choose to pay at least the minimum due amount on your due date. Please note the corresponding finance charge that will be computed for payments that are less than the total due amount for the month. Your installment amount during the payment holiday period will also earn finance charge if not paid in full in your next SOA.
8. I want to pay for my due amounts to avoid unnecessary interests, where can I pay?
We continue to accept payments for your credit cards, personal loans, and home loans during this period. For Cards and Personal Loans (non-EPP), please visit http://bit.ly/hsonpay for the full list of payment options.
For Asset Link and Home Loans, please fund your nominated account under your auto-debit arrangement
9. I am also affected by Typhoon Odette but my area is not among the list of qualified areas listed in FAQ no. 2. How can I avail of the Payment Holiday?
Please call us at +63288580000 so that we can discuss payments options with you.
Updates on HSBC Advance
To give you a better banking experience and to serve your constantly evolving needs, we're simplifying our banking services. From February 15, 2022, we're changing the name of HSBC Advance to HSBC Personal Banking and updating some features.
Here are the changes to your HSBC Advance account starting February 15, 2022:
Account Service | From | To |
---|---|---|
Account Type | HSBC Advance | HSBC Personal Banking |
Total Relationship Balance Requirement for Deposits | Php100,000 or FCY equivalent | None |
Account Service | Account Type |
---|---|
From | HSBC Advance |
To |
HSBC Personal Banking |
Account Service | Total Relationship Balance Requirement for Deposits |
From | Php100,000 or FCY equivalent |
To | None |
* Total Relationship Balance (TRB) is calculated based on the average total balances in all deposit accounts, plus the market value of all investments held, within the bundled accounts in your name in any one calendar month.
Fees / Product Feature | From | To |
---|---|---|
Below Balance Fee* (For Advance accounts with TRB requirement) |
Php1,000 or FCY equivalent | None |
Over-the-counter Fee for deposits and withdrawals made in Philippine pesos | Free | Php100 per transaction |
Fees / Product Feature |
Below Balance Fee* (For Advance accounts with TRB requirement) |
---|---|
From | Php1,000 or FCY equivalent |
To |
None |
Fees / Product Feature | Over-the-counter Fee for deposits and withdrawals made in Philippine pesos |
From | Free |
To | Php100 per transaction |
* Below Balance Fee or Relationship Fee is debited against a client's demand deposit account if:
- Client's TRB on all active accounts fall below TRB minimum requirements for 2 consecutive months, or
- Client's dormant or unclaimed accounts fall below TRB minimum requirement for 1 month.
Fees / Product Feature | From | To |
---|---|---|
Advance Credit Card |
Available to Advance customers | If you have an existing active* account, this will be converted to a Gold Visa credit card account. You'll receive more details about your account in the coming weeks. |
Fees / Product Feature |
Advance Credit Card |
---|---|
From | Available to Advance customers |
To |
If you have an existing active* account, this will be converted to a Gold Visa credit card account. You'll receive more details about your account in the coming weeks. |
* Active credit card accounts refer to accounts that are not past due or delinquent.
With the renaming of HSBC Advance to HSBC Personal Banking, we are progressively phasing out the HSBC Advance branding. While you may see some HSBC Advance branding after February 15, 2022, any mention of HSBC Advance will mean HSBC Personal Banking and will have no impact on the usage of your account and services.
HSBC Personal Banking
We will stop offering new Advance accounts starting January 15, 2022 and new Advance credit cards starting February 15, 2022. New customers may open an HSBC Personal Banking account instead, starting January 15, 2022.
- What is HSBC Personal Banking?
HSBC Personal Banking offers simple financial solutions and digital capabilities to help our customers build financial stability.
- Eligibility Requirements for new customers:
Credit your monthly income of at least Php50,000 gross (or its foreign currency equivalent) into your HSBC account. Simply present valid income proof (Certificate of Employment).
- Features:
Online Banking: Enjoy 24/7 access to your HSBC Personal Banking account wherever you are and take control of your finances conveniently. Keep track of your transactions, transfer funds, pay bills and access other online features.
Free ATM withdrawals nationwide: Access your funds at any HSBC, or Bancnet ATM in the Philippines, free-of-charge.
What will happen to my existing Advance account? What do I need to do?
As an existing Advance customer, your account will be re-named as an HSBC Personal Banking account effective February 15, 2022. You're not required to do anything nor submit any new forms. As an existing customer, the eligibility requirement for new customers won't apply, meaning you won't need monthly credits of at least Php50,000 gross (or its foreign currency equivalent) into your HSBC account. If you're an existing Advance via Salary customer, the same eligibility requirements apply. You can keep your existing banking product with HSBC and continue to use our various services. If you have an existing HSBC Advance Debit Card, you can also continue to use your card until it expires where you'll be issued a new debit card for replacement.
Please refer to this for Frequently Asked Questions (FAQs).
*NEW* Purchase Protect Insurance for HSBC Premier and Platinum Cards
Starting 03 January 2022, the Travel Insurance coverage on HSBC Premier and Platinum Cards will be replaced by Purchase Protect Insurance.
Purchase Protect Insurance offers the cardholder reimbursement, repair or replacement of eligible items that were bought using an HSBC Platinum Visa Rebate Credit Card, HSBC Premier Credit or Debit Card from authorized retailers, distributors, and stores.
Click here for Premier Mastercard Credit Card and Debit Card and here for Platinum Visa Rebate Credit Card.
Important Change on Foreign Currency Demand Drafts Services
We want to let you know that we will no longer issue foreign currency demand drafts starting 1 December 2021.
Safer, faster, and more secure payment options
We regularly review our products and services to continue to meet your banking needs. To make sure your security is not compromised, you can consider shifting to more secure electronic means of payment.
You can continue to make foreign currency payments through any of the following:
- FREE Global Transfers to your international HSBC accounts
- Local USD transfers, available through online, mobile, or branch banking
- Telegraphic transfers, available through online, mobile, or branch banking
- Contactless transactions with your foreign currency debit card locally or abroad
- Collect as cash from your branch of account. For your convenience, please inform your branch of account ahead of time.
For inquiries or questions, you can contact your Relationship Manager or your branch of account.
Changes to our HSBC Credit Card Terms and Conditions and Data Privacy Notice
There have been updates we've made to our HSBC Credit Card's Terms and Conditions and our Data Privacy Notice. Below are the changes:
Terms and Conditions:
Under Suspension, cancellation, or closure of your credit card or account section, in particular:
A. When we can decline transactions or suspend, cancel or close:
- you haven't repaid what you owe us on one or more of your cards1
- we were informed of your death, *NEW*
- we were informed of your bankruptcy, *NEW*
- we can no longer locate / contact you using your contact details on record. *NEW*
B. What happens if we suspend, cancel or close your credit card or account:
- any recurrent or future dated payments you've set up using your credit card will not be paid, so you'll need to update your payment details with said merchants directly2,
- you must pay us everything that you owe us. Our credit card agreement with you will continue until you do. If you don't, we'll take legal action or engage a third party to recover the money - and may pass on the costs of all this to you. We'll let you know seven (7) business days ahead before legal action is taken.1
Data Privacy Notice:
Under A. Collect and Store, We may collect section:
- We will record any and all telephone conversations with you. This includes calls that come from us or from you including your instructions, statements, complaints, inquiries, and our advice and reminders concerning your credit card with us. *NEW*
Under B. Use, We use your data to section:
- help us collect what you owe us by contacting you through calls, text messages, emails, third party inquiries, and other available means to reach you. *NEW*
When will the changes take effect?
Changes will take effect starting October 25, 2021.
Where can you find the updated terms?
You can find these online at www.hsbc.com.ph/ccTCs on the effective date. These form our legal agreement with you and are relevant to any of our cardholders.
Questions
If you have any questions about the changes, please call us at (02)8858-0000.
HSBC Savings Bank (Philippines), Inc. Annual Report
In compliance with BSP Circular 956 Subsection X190.6 Posting and submission of Annual Report, we are publishing HSBC Savings Bank's Annual Report for public viewing.
Changes to our HSBC Fees and Charges
Service |
Updated Fees/Charges |
---|---|
Cashier's Order (Manager's Check) |
PHP75 |
Delivery of checkbooks - Within Metro Manila1 |
PHP300 |
Delivery of checkbooks - Provincial Areas1 |
PHP400 |
Delivery of checkbooks – Overseas1 | PHP1,500 |
Check/voucher retrieval |
PHP100 per check/voucher retrieval |
Courier charge for documents sent to other HSBC offices and abroad2 |
PHP1,500 |
Service |
Cashier's Order (Manager's Check) |
---|---|
Updated Fees/Charges |
PHP75 |
Service |
Delivery of checkbooks - Within Metro Manila1 |
Updated Fees/Charges |
PHP300 |
Service |
Delivery of checkbooks - Provincial Areas1 |
Updated Fees/Charges |
PHP400 |
Service |
Delivery of checkbooks – Overseas1 |
Updated Fees/Charges |
PHP1,500 |
Service |
Check/voucher retrieval |
Updated Fees/Charges |
PHP100 per check/voucher retrieval |
Service |
Courier charge for documents sent to other HSBC offices and abroad2 |
Updated Fees/Charges |
PHP1,500 |
View the updated Easy Guide to Bank Services and Charges here (effective May 3, 2021):
Please feel free to reach out to your Relationship Manager or branch of account if you have any questions.
Rewards Catalogue update
We're updating the points required to redeem some items in our Rewards Catalogue to adjust to changes in market condition.
Here are the new Pure Points and Fast Track requirements (PDF, 48KB) starting March 22, 2021.
Click here to view our current Rewards Catalogues. HSBC's Rewards General Terms and Conditions apply.
Changes to our HSBC General Bank Terms and Conditions - 9 April 2021
We regularly review our Terms and Conditions to provide you with relevant services to meet your banking needs.
Here are the changes that you should take note of starting April 9, 2021.
- 3-D Secure Service for Debit Cards
Terms and conditions on the 3-D Secure service for online purchase transactions with your HSBC Visa Debit Card.
You can find more details here. - Updated and simplified use of terms and words
To better understand and to:
a. Clarify our responsibilities to you;
b. Clarify terms on discontinued products/offerings; and
c. Remove outdated content
View the updated Terms and Conditions here (effective April 9, 2021):
Please feel free to reach out to your Relationship Manager or branch of account if you have any questions.
HSBC Ortigas Branch will open in Shangri-La Plaza East Wing on January 25, 2021
We would like to update you that the move of HSBC Ortigas Branch to the Lower Ground Level of Shangri-La Plaza East Wing in Mandaluyong City will be on January 25, 2021, instead of January 4, 2021 as originally communicated.
We've encountered some delays due to the current working restrictions in Metro Manila. While we wait for the new and modern HSBC Ortigas Branch to open on January 25, 2021, please continue to transact in our current branch located at the GF of Discovery Suites, ADB Avenue, Ortigas Center, Pasig City.
Starting January 4, 2021, clients of our Quezon City Branch, who will be transferred to HSBC Ortigas Branch, can likewise begin transacting in our current HSBC Ortigas branch in Discovery Suites, or in any of our other HSBC branches in Makati, BGC, Cebu, and Davao.
We understand you need to stay on top of your finances now more than ever, and we're here to help you.
You can continue to access and manage your HSBC bank accounts through Online Banking, while you and your family stay safely at home. Register now at www.hsbc.com.ph using your HSBC debit card account number and experience the convenience of banking anytime, anywhere.
Changes to your HSBC Credit Card Fees and Instalment Feature
In our continued effort to provide you with valuable benefits when you use your HSBC Credit Card, we conduct regular reviews and if necessary, update our HSBC Credit Card fees and installment feature.
Here are the changes that you should take note of starting:
January 1, 2021:
- Processing fee will be billed for the following for new availers:
- PHP650 for every approved Balance Transfer and Cash Instalment Plan availment.
- PHP250 for every approved Balance Conversion Plan availment. - Approved Balance Transfer and HSBC Cash Installment Plan availments will no longer earn bonus points. You will continue to earn bonus points on other eligible transactions as shown in the Rewards Terms and Conditions.
Fees and Charges |
Current |
Starting March 1, 2021 |
---|---|---|
Late Fee |
PHP700 or unpaid minimum amount due, whichever is lower. |
PHP1000 or unpaid minimum amount due, whichever is lower. |
Overlimit Fee |
PHP500 if card account is overlimit on cut-off date. |
PHP800 if the outstanding balance exceeds the credit limit at any time within the statement period*
This will only be charged once within the statement period. |
Fees and Charges |
Late Fee |
---|---|
Current |
PHP700 or unpaid minimum amount due, whichever is lower. |
Starting March 1, 2021 |
PHP1000 or unpaid minimum amount due, whichever is lower. |
Fees and Charges |
Overlimit Fee |
Current |
PHP500 if card account is overlimit on cut-off date. |
Starting March 1, 2021 |
PHP800 if the outstanding balance exceeds the credit limit at any time within the statement period*
This will only be charged once within the statement period. |
*To illustrate: Statement cut-off date is on June 1, 2021 with statement period of May 2, 2021 to May 31, 2021. If you exceed your credit limit at any time within the statement period, an overlimit fee of PHP800 will be billed to your account. Previously, the overlimit fee will be charged if your account exceeds your credit limit on cut-off date ie. June 1, 2021.
We encourage you to pay your credit card dues on time to avoid late fees. You may also regularly review your balances thru HSBC Online Banking or Mobile Banking app to keep track of your credit card expenses.
Important changes to EUR and CHF Time Deposit Accounts
We want to let you know that interest rates for EUR and CHF time deposit accounts are changing starting 26 October 2020, due to negative interest rates of these currencies in the market.
EUR Time Deposit |
Current Interest Rate |
Updated Interest Rate |
---|---|---|
2,500 to 74,999.99 | 0.05% | 0% |
75,000 and above | 0.07% | 0% |
EUR Time Deposit |
2,500 to 74,999.99 |
---|---|
Current Interest Rate |
0.05% |
Updated Interest Rate |
0% |
EUR Time Deposit |
75,000 and above |
Current Interest Rate |
0.07% |
Updated Interest Rate |
0% |
CHF Time Deposit |
Current Interest Rate |
Updated Interest Rate |
---|---|---|
3,000 to 49,999.99 |
0.01% |
0% |
50,000 to 149,999.99 |
0.02% |
0% |
150,000 and above |
0.03% |
0% |
CHF Time Deposit |
3,000 to 49,999.99 |
---|---|
Current Interest Rate |
0.01% |
Updated Interest Rate |
0% |
CHF Time Deposit |
50,000 to 149,999.99 |
Current Interest Rate |
0.02% |
Updated Interest Rate |
0% |
CHF Time Deposit |
150,000 and above |
Current Interest Rate |
0.03% |
Updated Interest Rate |
0% |
Enrollment to Mastercard Automatic Billing Updater (ABU)
HSBC Mastercard credit cardholders will automatically be enrolled into Mastercard Automatic Billing Updater (ABU) starting July 24 2020. This is a new service by Mastercard wherein changes to your credit card number and card expiry will be securely shared with participating merchants for your card-on-file transactions (ie. e-commerce or recurring payments). This is to avoid transaction declines due to changes on your credit card details and is consistent with the Credit Card Terms and Conditions.
FAQs:
Q: What is Mastercard Automatic Billing Updater?
Mastercard Automatic Billing Updater (ABU) is a new service of Mastercard that helps you avoid transaction declines due to changes in card number or card expiry changes with your card-on-file (ex. e-commerce or recurring payment) merchants.
Q: How does the Mastercard ABU service work?
You usually provide your account details to merchants for recurring payments or to save these for a faster e-commerce experience. Currently, if there are changes to the card number or expiry date, you are required to update the new account details with all the merchants. Now, Mastercard ABU will provide this convenience to you. It allows your updated account details to be provided to participating merchants on your behalf to avoid transaction declines.
Q: What are some examples of card-on-file payments?
This may include:
- Payments processed using a card number you saved with a merchant such as online merchants or digital wallets, or
- Recurring payments you may have enrolled with a merchant such as utilities, telecommunication providers, insurance companies, gym memberships, etc.
Q: Will all my card-on-file payments be automatically updated with my card information?
No not for all, Mastercard ABU is only available to participating merchants. You will have to check with your merchant to ensure that your card information is updated, and that your bills are paid on time.
Q: Who are the participating merchants?
Merchants sign up directly with Mastercard and the list of participating merchants is subject to updates. Please check with your merchant directly to confirm if they are part of the list.
Q: Will my Auto Charge enrolments be enrolled under Mastercard ABU?
No, but if your card number changes due to a card upgrade or conversion, then your new card number will be enrolled under your existing Auto Charge enrolment.
Q: When will my card details change?
Your card details such as your card number and card expiry will change if you are issued a new card due to card renewal or when the old card is lost or stolen.
Q: Is Mastercard ABU applicable to all HSBC Credit Cards?
ABU is currently only applicable to HSBC Mastercard Credit Cards.
Q: Can I request not to be enrolled into the Mastercard ABU?
Yes you can. Please call our hotline at (02) 8858-0000 or (02) 7976-8000.
Payment Holiday Advisory
Updated Interest Rates for USD Accounts
We want to let you know you about important updates to your US Dollar account(s) with us. This comes as a result of the US Federal Reserve decision to cut policy rates by 1.50% earlier this month as a response to the economic impact of COVID-19.
Starting 24 March 2020, interest rates on USD deposit accounts will be updated as follows:
Savings Account |
Current Interest Rates |
Updated Interest Rates |
---|---|---|
USD500 and above |
0.01% |
0% |
Below USD500 |
0% |
No change |
Savings Account |
USD500 and above |
---|---|
Current Interest Rates |
0.01% |
Updated Interest Rates |
0% |
Savings Account |
Below USD500 |
Current Interest Rates |
0% |
Updated Interest Rates |
No change |
Term Deposit Account |
Current Interest Rates |
Updated Interest Rates |
---|---|---|
USD2,500 -< 25,000 |
0.10% |
0% |
USD25,000 and above |
0.12% |
0% |
Term Deposit Account |
USD2,500 -< 25,000 |
---|---|
Current Interest Rates |
0.10% |
Updated Interest Rates |
0% |
Term Deposit Account |
USD25,000 and above |
Current Interest Rates |
0.12% |
Updated Interest Rates |
0% |
If you have questions, please call your Relationship Manager or your branch of account.
Changes to our Customer Service Hotline Numbers
From |
To |
|
---|---|---|
HSBC Credit Card, Advance and other Personal Banking customers | ||
HSBC Premier customers | ||
HSBC Insurance Brokers | +63(2) 581-8458 | +63(2) 8581-8458 |
HSBC Employee Privilege Plan | +63(2) 672-6463 | +63(2) 8672-6463 |
HSBC Credit Card, Advance and other Personal Banking customers | |
From |
|
To |
|
HSBC Premier customers | |
From |
|
To |
|
HSBC Insurance Brokers | |
From |
+63(2) 581-8458 |
To |
+63(2) 8581-8458 |
HSBC Employee Privilege Plan | |
From |
+63(2) 672-6463 |
To |
+63(2) 8672-6463 |
Our domestic and international toll-free numbers will remain the same. Please see below.
HSBC credit card customers and other Personal Banking customers
+1-800-1-888-8555 domestic toll-free for calls outside Metro Manila through PLDT landlines
+ (International Access Code) 800-100-85-800 international toll-free for selected countries/regions
Credit Card customers International Access Codes (PDF)
HSBC Premier customers
+1-800-1-888-4722 domestic toll-free for calls outside Metro Manila through PLDT landlines
+ (International Access Code) 800-100-85-808 international toll-free for selected countries/regions
Premier International Access Codes (PDF)
HSBC Advance customers
+1-800-1-888-0000 domestic toll-free for calls outside Metro Manila through PLDT landlines
+ (International Access Code) 800-100-85-800 international toll-free for selected countries/regions
Changes to Bank Services and Charges
Current Fee | Updated Fees Effective 3 February 2020 | |
---|---|---|
Inward Overseas Remittance USD/foreign currency for credit to USD/foreign currency account for HSBC Advance and Mass customers |
USD 10 | USD 5 |
Debit Card Fees Replacement of lost/stolen card for all customers |
PHP 150 | PHP 300 |
Inward Overseas Remittance USD/foreign currency for credit to USD/foreign currency account for HSBC Advance and Mass customers |
|
Current Fee | USD 10 |
Updated Fees Effective 3 February 2020 | USD 5 |
Debit Card Fees Replacement of lost/stolen card for all customers |
|
Current Fee | PHP 150 |
Updated Fees Effective 3 February 2020 | PHP 300 |
View our full Guide to Bank Services and Charges for HSBC Philippines here
Important Update on Auto Debit Arrangement for HSBC Credit Cards
Please be advised that, starting May 20, 2019 onward, for HSBC Credit Cards enrolled under the Auto Debit Arrangement (ADA), the enrolled HSBC bank account will be debited by 6PM on the day of your due date (instead of early morning on the due date). Kindly ensure that your account has available* funds by this time to avoid any possible late fees or finance charges on your account.
If you wish to enrol your account under the Auto Debit Arrangement (ADA), kindly coordinate with your branch of account.
*Available funds mean unencumbered and cleared funds
Important Update on Credit Card Terms and Conditions
Please be advised on the following Credit Card Terms and Conditions changes, effective June 6, 2019:
- Changes on Finance Charge computation
Current | New |
---|---|
Finance charges, at HSBC's prevailing rate, will be levied using the average daily balance method upon your opening balance and all new transactions within the statement period accrued from the transaction date until the end of the current statement period
|
The finance charges, at HSBC's prevailing rate, will be imposed using the average daily balance method upon your unpaid outstanding balance as of statement cut-off date, excluding new retail transactions made in the current billing cycle, accrued from the statement cut-off date until the outstanding balance and applicable interest are fully paid.
*Excluding service fee for foreign currency transactions for Visa credit cards. |
Current |
Finance charges, at HSBC's prevailing rate, will be levied using the average daily balance method upon your opening balance and all new transactions within the statement period accrued from the transaction date until the end of the current statement period
|
---|---|
New |
The finance charges, at HSBC's prevailing rate, will be imposed using the average daily balance method upon your unpaid outstanding balance as of statement cut-off date, excluding new retail transactions made in the current billing cycle, accrued from the statement cut-off date until the outstanding balance and applicable interest are fully paid.
*Excluding service fee for foreign currency transactions for Visa credit cards. |
- Updated the clause on application of credit card payments to indicate the order in which payments will be applied to an account
Under Section #13: Card Payment, Delinquency and Default
YOUR payments shall be applied to the account in the order of Instalment, Cash Advance and Other Retail Transactions:
Billed Finance Charge
Billed Cash Advance Fee
Billed Late Fee
Billed Membership Fee
Billed Overlimit Fee
Billed Handling Fee
Billed Non-sufficient Fund Fee (ie. Returned Cheque Fee)
Billed Card Insurance Premium
Billed Principal
Should there be any excess payment after all billed balances have been settled, the excess payment will be applied to your unbilled balances as they are posted on your account, following the same order.
- Updated the wording on the assignment of due date, if it falls on a weekend or a regular national holiday
Under Section #12: Monthly Statement and Payment of Charges
You may refer to the updated Credit Card Terms and Conditions (effective June 6, 2019) and Credit Card Fees and Charges Table.
Important Update on EUR-denominated Fund Transfers
Starting 11 February 2019, all EUR-denominated fund transfers to be sent to HSBC Savings Bank accounts should use SWIFT code HBPHPHMM.
This change is because fund transfers in EUR denomination will be routed to our new correspondent bank, HSBC France (instead of HSBC UK).
If you are expecting to receive EUR-denominated remittances into your HSBC Savings Bank accounts, please inform the sender to use SWIFT code HBPHPHMM to ensure you receive your payments.
If you will be sending money from your account, there will be no change in the way you currently experience fund transfers, whether it's via HSBC online banking, mobile banking, or your branch of account.
For more information on fund transfers, including cut-off and processing times, click here.
Bank services and charges update
Service | Current Fee | Updated Fees Effective October 1, 2018 |
---|---|---|
Outward Overseas Telegraphic Transfer (Over the Counter) |
USD 28 | USD 20 (for Premier) and USD 25 (for Advance) |
Outward Overseas Telegraphic Transfer (Online Banking) |
USD 25 | USD 15 |
Outward Local Payment Real Time Gross Settlement (RTGS) |
PHP 1,350 | PHP 600 |
Outward Local Payment Philippine Domestic Dollar Transfer System (PDDTS) |
USD 30 | USD 15 |
Inward Local Payment USD for credit to Philippine Peso or other currency account |
PHP 100 | Free |
Service |
Outward Overseas Telegraphic Transfer (Over the Counter) |
---|---|
Current Fee | USD 28 |
Updated Fees Effective October 1, 2018 |
USD 20 (for Premier) and USD 25 (for Advance) |
Service |
Outward Overseas Telegraphic Transfer (Online Banking) |
Current Fee | USD 25 |
Updated Fees Effective October 1, 2018 |
USD 15 |
Service |
Outward Local Payment Real Time Gross Settlement (RTGS) |
Current Fee | PHP 1,350 |
Updated Fees Effective October 1, 2018 |
PHP 600 |
Service |
Outward Local Payment Philippine Domestic Dollar Transfer System (PDDTS) |
Current Fee | USD 30 |
Updated Fees Effective October 1, 2018 |
USD 15 |
Service |
Inward Local Payment USD for credit to Philippine Peso or other currency account |
Current Fee | PHP 100 |
Updated Fees Effective October 1, 2018 |
Free |
Service |
Current Fee |
Updated Fees |
---|---|---|
Outward Local Payment |
USD 3 |
USD 10 |
Overseas Tracer Fee/Cable Charges |
PHP 450 |
PHP 500 |
Service |
Outward Local Payment |
---|---|
Current Fee |
USD 3 |
Updated Fees |
USD 10 |
Service |
Overseas Tracer Fee/Cable Charges |
Current Fee |
PHP 450 |
Updated Fees |
PHP 500 |
Posted September 28, 2018.
Important update on cheque payments
Please be advised that check payments made to your HSBC Credit Card or Personal Loan account at accredited payment centers will be posted to your account within 2-3 banking days after payment. This is provided that check clears, as confirmed by the payment center.
Posted July 11, 2018
Important update on the way dates on cheques must be written
Please be informed that starting July 1, 2018, we will accept deposit of cheque only if the dates use the following format.
Format | Example |
---|---|
Fully written | November 03, 2018 or 03 November 2018 |
Abbreviated Month (First three letters) |
Nov 3, 2018 or 03 Nov 2018 |
Shortened | 03 Nov 18 |
Acceptable Numeric formats (MMDDYYYY) Example of 15 May 2018 |
|
Format | Fully written |
---|---|
Example |
November 03, 2018 or 03 November 2018 |
Format |
Abbreviated Month (First three letters) |
Example |
Nov 3, 2018 or 03 Nov 2018 |
Format | Shortened |
Example |
03 Nov 18 |
Format |
Acceptable Numeric formats (MMDDYYYY) Example of 15 May 2018 |
Example |
|
Check proceeds may be delayed or returned if the above formats are not used correctly.
Source: Philippine Clearing House Corporation Memo Circular 3436.
Posted May 15, 2018
For inquiries or complaints, please call HSBC's Customer Service at (02) 8858-0000 or (02)7976-8000 from Metro Manila, +1-800-1-888-8555 PLDT domestic toll-free, (International Access Code) + 800-100-85-800 international toll-free for selected countries/regions, or talk to us through Chat by clicking on the icon at the bottom right of our homepage. If you want to find out more about HSBC's customer feedback procedures, please visit hsbc.com.ph/feedback.
The Hongkong and Shanghai Banking Corporation Limited is an entity regulated by the Bangko Sentral ng Pilipinas (Bangko Sentral) https://www.bsp.gov.ph. You may get in touch with the Bangko Sentral Consumer Protection and Market Conduct Office through their Email: consumeraffairs@bsp.gov.ph; Webchat: http://www.bsp.gov.ph; Facebook: https://www.facebook.com/BangkoSentralngPilipinas or SMS: 021582277 (for Globe subscribers only).
Deposits are insured by PDIC up to PHP500,000 per depositor.
Note: Do not provide your account or credit card numbers or disclose any other confidential information or banking instructions through chat.