Important notices

Keep your mobile banking experience safe and secure by updating your Mobile Banking app to the latest version. Starting 26 November 2024, we may restrict access for rooted Android devices and Android users who have installed untrusted apps or apps from untrusted sources.

We’ve made the following updates to the General Investment Terms and Conditions effective 1 December 2024 (published on 30 September 2024):

• Under “Our advisory services”- We’ve added that you have the right not to disclose your information to us. However, this will restrict our ability to suggest products and services that are likely to be suitable for you.
• Under “Payments and charges”- We’ve added that we may automatically debit your account at our discretion any amounts that have been credited to your account in the event of over-crediting, fraud, mistakes, discrepancy, or other similar reasons.
• Under “After-sale transactions” - We’ve clarified that HSBC will only remit funds once received from the Issuer and will not advance any payments. 
• Under “Clarifying our relationship” – We’ve clarified that we do not guarantee or insure your investments.

In line with Republic Act No. 7698, HSBC Cebu branch will be closed on 6 August 2024 in commemoration of the 455th Founding Anniversary of Cebu Province.

For Cebu branch customers, please be informed that:

• These banking services will be available during this holiday: Online Banking and Mobile Banking, Phone Banking Services, Automated Teller Machines (ATMs), Easy Pay Machines
• Cash and cheque payments received after 12:00pm (noon) on Monday, 5 August 2024 will be processed on Wednesday, 7 August 2024.

Metro Manila and Davao branches will remain open.

Visit hsbc.com.ph for more ways to bank with us.

For persons in the Philippines.

In line with Presidential Proclamation No. 621 and Dabaw City Bankers Associations, Inc. (DCBAI) Board Resolution No. 2024-003, HSBC Davao branch will be closed on 16 August 2024 in celebration of Kadayawan Festival and the Indigenous Peoples Day.

For Davao branch customers, please be informed that:

• These banking services will be available during this holiday: Online Banking and Mobile Banking, Phone Banking Services, Automated Teller Machines (ATMs), Easy Pay Machines
• Cash and cheque payments received after 12:00pm (noon) on Thursday 15 August 2024 will be processed on Monday, 19 August 2024.

Metro Manila and Cebu branches will remain open.

Visit hsbc.com.ph for more ways to bank with us.

For persons in the Philippines.

We’re letting you know of the following updates we’ve made to the HSBC Philippines Terms and Conditions effective October 1, 2024 (published on July 30, 2024):

• Under section “Account Withdrawals: Time Deposits” - We’ve clarified that unless you instruct us otherwise, we’ll have the right to either (1) terminate the time deposit and issue a Cashier’s Order / Manager’s Cheque or credit your current/savings account for the funds; or (2) roll over the amount plus interest for the same maturity period.
• Under section “Closure of accounts” - We’ve added the section: Cooling Off Period. You’re entitled to a cooling off period where you have the option to cancel the account 2 banking days after account opening. The bank, however, reserves the right to collect processing and administrative fees including applicable taxes, break-funding costs, and any unpaid purchases and/or balances, if any.
• Under various sections - We’ve clarified that we’ll notify you 60 days in advance of any change. We’ve also removed terms that are no longer applicable.

HSBC joins the Philippine Deposit Insurance Corporation (PDIC) in celebrating the nationwide 22nd Depositor Protection and Awareness Week from 16 to 22 June 2024.

To learn more, read the PDIC materials on their website at www.pdic.gov.ph/dpaw and PDIC's Facebook page at www.facebook.com/OfficialPDIC.

We’re letting you know of the following updates we’ve made to the HSBC Credit Card Terms and Conditions (published on May 13, 2024):

• Under section “What to do if your credit card is lost, stolen or misused” - We’ve added the line: We will and can be liable, however, for our actions, which constitute gross negligence or for our willful, wanton, or reckless disregard of our obligations to you
• Under section “Suspension, cancellation or closure of your credit card or account” - We’ve added the section: Cooling Off Period. You and your supplementary cardholders are entitled to a cooling off period where you have the option to cancel the card 2 banking days after it is issued to you. The bank, however, reserves the right to collect processing and administrative fees including applicable taxes and any unpaid purchases and/or balances, if any

The following update will be effective starting August 5, 2024:

• Under section “If you don’t pay any amount within the period that we’ve given you to pay it, or if you don’t make the full amount of the minimum payment" - We’ve clarified that we may deduct the total amount you owe from any HSBC deposit accounts you hold. We also explained how we would handle joint accounts.

¹ All HSBC credit card customers will continue to earn 3% fuel rebates on fuel purchases made at participating Caltex stations. Rebate is given to purchases made at participating Caltex stations of up to a maximum spend of PHP20,000 per calendar month. Caltex Rebate terms and conditions apply.

² Terms and conditions apply. To view the excluded merchant categories, go to Rewards T&Cs.

³ Accelerated Rewards terms and conditions apply.

⁴ Travel Insurance terms and conditions apply. Travel Insurance offers coverage to the cardholder or his/her eligible spouse and children for any trip booked using their eligible card. This coverage includes injuries, death or travel inconveniences that happen between point of departure and destination, while riding as a passenger, among other conditions.

There’s a misconception that folded polymer banknotes lose their value when folded.

HSBC together with the Bangko Sentral ng Pilipinas (BSP) reminds you that your folded PHP 1,000 polymer banknotes are still acceptable and can be used for your payments and transactions. 

Read these BSP materials below to know more: 

Polymer Banknote Features

Why are 1000-Piso Polymer Banknotes Smarter, Cleaner, and Stronger

* Please note that you'll be charged PHP150 per transaction at HSBC Argentina, Armenia, Malta, Mexico, Türkiye, Uruguay, or USA ATMs.

More information can be found in the Easy Guide to Bank Services and Charges (PDF). If you have any questions, please contact your local branch.

We’re letting you know of the following updates we’ve made to the HSBC Credit Card Terms and Conditions:

• We’ve indicated that we’ll notify you 60 days before any changes to our Terms and Conditions, and 90 days before fees or charges, will take effect
• We added a clause indicating that we will secure your consent in case we transfer or assign our agreement to another party, that may be detrimental to you

Find out more details.

We’re letting you know of an update we’ve made to the HSBC AssetLink Terms and Conditions starting 17 April 2024.

We revised the section of Assignment to let you know that we’ll inform you if we assign or transfer any or all of our rights and obligations to someone else. We will also secure your consent in case we assign or transfer the loan agreement to another party that may be detrimental to you. Find out more details

We’re letting you know that we’ve updated the HSBC Personal Loans Terms and Conditions in April and May 2024.

• We revised the section on “Assignment” to let you know that we’ll inform you if we assign or transfer any or all of our rights and obligations to someone else. We will also secure your consent in case we assign or transfer the loan agreement to another party that may be detrimental to you.
• We added a clause for Data Privacy and Retention to let you know how we manage and use your personal information.

Find out more details.

We want to let you know of updates we made to the HSBC Home Loan Terms and Conditions starting 17 April 2024.

2.7 Miscellaneous provisions

Assignments by us or by You

We can transfer any of our rights and obligations to another party. We’ll always tell you at least 60 days prior to effectivity. We will also secure your consent in case we transfer or assign the loan agreement to another party that may be detrimental to you.

3.9 Fees, expenses and commissions

Changes to fees

We may set or change how we calculate any fee. We’ll tell you before we do this at least 90 days prior to effectivity.

3.10 Insurance

You’ll also secure and maintain insurance coverage:

• Of all buildings, improvements and other properties on the property against fire, earthquake, typhoon and other risks (may include but are not limited to floods, landslides, and vandalism) deemed acceptable by us for an amount we consider acceptable;
  
• Listing us as the beneficiary or loss payee to the extent of our insurable interest; and
• Endorsing and delivering the policies to us.

We’ll determine if the insurance is acceptable. If the property is deemed underinsured, you’ll promptly acquire additional insurance coverage to cover the shortfall. If you fail to do this, HSBC reserves the right to enroll the borrower in supplemental insurance coverage to address the underinsured amount. If we do this, we’ll:

• Tell you about the enrollment and associated costs; and
• Take money from your account to pay the premium and any other expenses

3.18 Amendments

The Features and terms of our loans may change over time. We may offer new types of loans or withdraw types of loans. We can amend, revise or modify these terms and conditions at any time. We may also amend, revise or modify any of our other terms and conditions. We’ll tell you about any changes we make at least 60 days prior to effectivity.

4.1 Tariff Schedule

We may change the rates, fees and charges from time to time. We always tell you at least 90 days prior to effectivity.

Find out more details.

From 25 April 2024, the HSBC Mobile Banking App on iOS devices will now include a security feature that disables screen recording, casting, and mirroring of the app when you're logged on. We've made this change to help protect your personal information. Learn more here.

For your security and safety, manage your mobile devices to help protect your account.

• Make sure you have the latest software version or Operating System version.
• Starting in April 2024, you'll need to have iOS 14 or Android 8 to use the HSBC Mobile Banking App. If you're using a lower operating system version, you'll need to upgrade your device's operating system before you can use the app.
• Use an anti-virus program and keep it updated.
• Use strong and complex passwords in your devices and mobile applications. Change them regularly.
• Use biometric and 2-factor authentication, if applicable.
• Do not use public Wi-Fi if you have to access your bank accounts or make credit card payments.
• Validate the source before you download anything.
• Do not save your card information on shared devices.

The Global Transfer services for HSBC Canada accounts will no longer be supported starting March 17, 2024. This is in line with HSBC Canada’s sale to the Royal Bank of Canada.

If you need help, you may contact your Relationship Manager (for Premier clients), chat with us in our website hsbc.com.ph, or call us at 7976-8080 (for Premier clients) or 7976-8000 (for Personal Banking clients).

Thank you for choosing HSBC.

From 22 December 2023, you will not be able to use Global View and Global Transfer services to accounts that are with HSBC France.

This is because HSBC Continental Europe has agreed to sell its retail banking business in France to My Money Group and its subsidiary, Banque des Caraïbes SA.

If you have any questions, you can talk to us via our website or call us on 7976-8000. If you are a Premier customer, you can contact your Relationship Manager or call us on 7976-8080.

In line with Memorandum No. M-2023-019 of the Bangko Sentral ng Pilipinas (BSP), all Designated Non-Financial Business and Profession (DNFBP) customers need to present the following documents to covered persons:

• Provisional Certificate of Registration
• Certificate of Registration with the Anti-Money Laundering Council

Please note that covered persons include banks. This is part of the customer due diligence measures required by the Anti-Money Laundering Act.

To find out if you're a DNFBP, please check the following guidelines. To see the DNFBP registration guidelines, please refer to this document.

We’re letting you know of an update we’ve made to the HSBC Credit Card Terms and Conditions starting 10 February 2024.

Delivery of your card

We'll deliver your credit card to the preferred address indicated in our records. If delivery is not successful, we may deliver your credit card to the other addresses in our records.

Get ready for VIP lounge access to more than 1,300 airport lounges worldwide!

Starting 29 December 2023, enjoy lounge access with your HSBC Premier Mastercard’s NEW Travel Pass for only USD32 per person.

T&Cs apply. Find out more details

The Global View and Global Transfer services for HSBC New Zealand accounts will no longer be supported starting November 30, 2023.

This is in line with the wind down of HSBC’s Wealth and Personal Banking business within New Zealand.

If you need help, you may contact your Relationship Manager (for Premier clients), chat with us on our website hsbc.com.ph, or call us at 7976 8080 (for Premier clients) or 7976 8000 (for Personal Banking clients).

Thank you for choosing HSBC.

Starting October 2, 2023, through our International Banking Centre, International account opening for Personal Banking (previously Advance) is now free of charge.

The updated Easy Guide to Bank Services and Charges can be accessed here.
If you have any questions, please call your branch of account.

We’ve made a few changes to the HSBC Mobile Banking app. We refreshed the Log on screen with a new wallpaper; and have changed the HSBC logo across the app with the updated version.

These changes do not affect the functionality of the app and the way you do your transactions.

Please be advised that the following local payment transactions will continue to be accepted today, 1 September 2023, but will be processed on Monday, 4 September 2023, following the BSP’s suspension of settlement and clearing operations today:

• Cheque clearing: Cheques deposited Thursday, 31 August 2023 will be cleared on Monday, 4 September 2023
• PHP (PESONet) and USD Local Transfers: Transactions made from Thursday, 31 August 2023, 1:00pm onward will be credited to the beneficiary on Monday, 4 Sep 2023
• PHP and USD Local Real-Time Gross Settlement (RTGS): Transactions made from Thursday, 31 August 2023, 3:00pm onward will be credited to the beneficiary on Monday, 4 September 2023

All other transactions will continue to be processed per usual.

Please be informed that starting 15 August 2023, HSBC branches will no longer accept Bureau of Internal Revenue (BIR) Over-the-counter Tax Payments until further notice.

For questions or concerns, please chat with us by clicking the Chat button.

The Global View and Global Transfer services for Oman accounts will no longer be supported starting August 15, 2023.

This is in line with HSBC Oman’s agreement to transfer its banking operations, including its branch network, deposits, investments, and lending products, to Sohar International Bank.

If you need help, you may contact your Relationship Manager (for Premier clients), chat with us on our website hsbc.com.ph, or call us at 7976-8080 (for Premier clients) or 7976-8000 (for Personal Banking clients).

Thank you for choosing HSBC.

The Global View and Global Transfer services for Greece accounts will no longer be supported starting July 26, 2023.

This is in line with HSBC Continental Europe’s agreement to transfer its branch operations in Greece (HSBC Greece), including its branch network, deposits, investments, and lending products, to Pancreta Bank S.A. (Pancreta).

If you need help, you may contact your Relationship Manager (for Premier clients), chat with us in our website hsbc.com.ph, or call us at 7976-8080 (for Premier clients) or 7976-8000 (for Personal Banking clients).

Thank you for choosing HSBC.

We want to let you know you about important updates to your USD and PHP account(s) with us. 

Starting 24 April 2023, interest rates on USD and PHP time deposit accounts will be updated as follows. You may also log on to HSBC online banking or mobile banking to view the latest interest rates.