Mobile banking FAQs

HSBC online banking provides a high level of security whether you log on using a desktop computer or a mobile device. However, as always, it is your responsibility to take all reasonable precautions to prevent the fraudulent use of your security information.

If your mobile device is lost or stolen, or you feel your log on credentials may have been compromised, call us as soon as you can to let us know.

We recommend that you contact your service provider to have your device deactivated.

There are no fees to download or use the HSBC Mobile Banking app. Data charges from your mobile service provider may apply. HSBC is not responsible for these charges.

Yes. You can use the app anywhere you have an internet connection on your mobile device and in HSBC countries/regions where regulations allow. You may incur roaming data charges while you're using it abroad, though. Please check with your service provider for data charges that may apply.

You may be trying to log on to online banking at the same time. You can't have two sessions open at once, and since online banking and mobile banking use the same log on details, one session will log itself out for security.

Your mobile banking session will time out automatically after a period of inactivity. Unlike online banking there won't be a pop up message advising that it will time out.

You'll need to reset it through online banking. Go to the online banking log on screen and select the 'forgotten password' link.

Alternatively, you can contact us.

Statements are not available for viewing and download in the app. You will need to log on to online banking to view and download statements.

You can use the HSBC Mobile Banking app to make transfers between your own HSBC accounts, move money to existing payees and pay bills to over 50 payee companies.